FAQs
You will receive an email with your tracking number once it has been fulfilled. If you have not received the email yet, please check your promotions, junk, and spam folders before reaching out as the email sometimes ends up there.
The fulfillment time in the warehouse from the order being created in the system to leave the warehouse is 1-3 business days.
- The time to ship after the fulfillment time is
- Northeast: 2-4 business days
- Midwest: 3-5 business days
- Southeast: 4-7 business days
- West: 6-9 business days
*In very specific cases in can take up to 14 business days
All States except for: Alabama, Alaska, Arkansas, Hawaii, Lowa, Louisiana, Maine, Michigan, Minnesota, Montana, Oklahoma, Vermont, West Virginia, Wyoming, Kentucky, Michigan, Mississippi, South Carolina, South Dakota, North Dakota Tennessee, Utah.
Someone 21+ with a photo id must be present at the time of delivery to sign. If someone 21+ is not home, the carrier will make 2 more attempts to deliver. If the 3rd attempt is unsuccessful, the order is returned to the retailer who fulfilled your order.
Orders cannot be shipped to an APO/FPO/DPO or P.O. Box, because all orders require an Adult Signature.
Most orders ship within 1-2 business days but it can take up to 3-4 business days in some instances depending on product availability and when the carrier picks up. Our network of retailers fulfilling your order ship Monday - Friday 9-5 PM. Orders are not fulfilled on bank holidays and weekends. Depending on your location, orders will be delivered within 2-14 business days after shipment. From time to time, there may be some delays
Unfortunately not at the moment.
All orders are final and returns or exchanges are not accepted. However, if you receive your order and it has been damaged during shipment, the goods you received does not match your order, or there is anything missing from your order, email us at orders@masterchefwinecollection.com within 3 days of receiving the shipment with a description of the damages or incorrect items and you must include pictures. We replace or refund items if they are defective or damaged. Once the evidence of the damaged or incorrect goods is received and inspected or an undeliverable item is returned, we will send you an email to notify you that we have received it. We will also notify you of the approval or rejection of your refund or replacement. If your refund is approved, then it will be processed, and a credit will automatically be applied to your credit card or original method of payment.
If you enter an incorrect delivery address in connection with your order, or otherwise fail to sign for your order upon deliver, email us at orders@masterchefwinecollection.com. If your order is returned to the sender, you will be able to receive a refund for the cost of your item, minus any applicable shipping costs and a $20 restocking fee.
Unfortunately, we are currently unable to accept returns. Please reach out to our Customer Service Team at orders@masterchefwinecollection.com with a picture of the damage and they will assist you.
21 or older.
Unfortunately, we are currently unable to accept returns.
Sometimes when multiple boxes are shipped, some can be lost or misplaced. Please reach out to customer service at orders@masterchefwinecollection.com so we can look into it and help you.
Unfortunately, not at the moment.
Customer Service FAQ
SHOPPING & FULFILLMENT OF ORDERS
Please be advised that order payment processing and order fulfillment are facilitated through a 3rd party retailer.
WHERE WE SHIP TO
This service may be limited or not available at all in some places due to local law or other restrictions. We ship to all states in the continental US, except for Alabama, Alaska, Arkansas, Hawaii, Lowa, Louisiana, Maine, Michigan, Minnesota, Montana, Oklahoma, Vermont, West Virginia, Wyoming, Kentucky, Michigan, Mississippi, South Carolina, South Dakota, North Dakota Tennessee, Utah.
NOTE: ALL SHIPMENTS CONTAINING ALCOHOL REQUIRE AN ADULT (21 YEARS OR OLDER) SIGNATURE UPON DELIVERY!
Please plan accordingly by entering a shipping address and date that will allow someone 21 years or older to be available in person to sign for the package, and by keeping a valid form of ID on hand.
Carriers will not leave packages containing alcohol unattended, even if you have a signature on file. If you are not able to be at home to receive your mezcal during normal business hours, we recommend having it shipped to your place of work, or opting to have your shipment held at the nearest FedEx or UPS pick-up location
SHIPPING TIMEFRAME & TRACKING
When your package has been created with a shipping label and has been sent out into the mail stream, you will receive an email notification with tracking information.
Orders are shipped from fulfillment centers in CT, NY, NJ, MA, IL, FL, and CA, and generally take 1-7 business days for delivery when shipped ground. Orders to Oklahoma and Texas may take slightly longer, due to the use of local carriers in those states. An online order can take up to 14 business days to be delivered depending on the carrier and the shipping address.
If it has been more than three business days and you have not received a tracking email, please contact [EMAIL BRAND] for assistance.
We recommend that customers place orders early in the week to decrease the likelihood that an order sits in a shipping warehouse over the weekend.
SHIPPING CARRIERS
BEV STOCK assumes no liability for product damage due to poor weather during transport or delayed delivery. Please check weather conditions prior to order and ensure that someone will be available to receive the mezcal upon delivery. The most frequent cause of damages is due to multiple delivery attempts. Please monitor your package tracking to ensure on-time delivery.
